Complaint Form

If you wish to file a complaint regarding a product purchased at le.shoes, please complete this form as thoroughly as possible and send it by email to contact@le.shoes or by post to:

BLEYO Sp. z o.o., ul. Hoża 86 / 410, 00-682 Warsaw, Poland

We will process your complaint within 14 days from receiving the complete form and any required documents or photos.
If you have questions about the complaint process, our Customer Service is available Mon–Fri, 8:00 AM–4:00PM.

CUSTOMER DETAILS

  • Full name of customer: _________________________________________
  • Address: _____________________________________________________
  • Email address: _______________________________________________
  • Phone number: _______________________________________________

ORDER DETAILS

  • Order number: ________________________________________________
  • Date of purchase: _____________________________________________
  • Product name/model/SKU: ______________________________________
  • Date of delivery/receipt: ______________________________________

COMPLAINT DETAILS

  • Nature of the complaint (please describe the defect, damage, missing item, or other problem in detail. Indicate when and how the problem was discovered):
  • Photos attached: □ Yes / □ No (please attach clear photos showing the defect, damage, or incorrect product—this will help us resolve your case faster)

REQUESTED RESOLUTION

Please select your preferred resolution (tick one or more):

  • □ Replacement (exchange for the same or similar product)
  • □ Repair (removal of defect, if applicable)
  • □ Full refund
  • □ Partial refund / Price reduction
  • □ Other (please specify): ________________________________________

ADDITIONAL INFORMATION

  • Has the product been used? □ Yes / □ No
  • Was the damage/defect present at the time of delivery? □ Yes / □ No
  • Has the product been modified or repaired after delivery? □ Yes / □ No
  • Additional comments or information that may help us process your complaint:

DECLARATION

I confirm that the above information is complete and accurate. I understand that false or incomplete information may delay the complaint process.

  • Date of submission: _______________________
  • Signature (only for postal submissions): ___________________________

Instructions:

  1. Please fill out the form legibly and completely.
  2. Attach photos if the complaint concerns a physical defect, damage, or incorrect product.
  3. Send the form by email or post.
  4. We will confirm receipt of your complaint and keep you updated by email or phone.
  5. We process all complaints within 14 days in accordance with EU and national law.

If you need assistance, contact us: contact@le.shoes, phone +48 690 071 732 (Mon–Fri, 8:00AM–4:00PM).
All personal data provided will be processed solely for the purpose of handling your complaint, in accordance with our Privacy Policy and GDPR.