FAQ

Is le.shoes a legal and trustworthy online store?
Yes! le.shoes is operated by BLEYO Sp. z o.o., a registered company in Warsaw, Poland. We comply with all EU, Polish, and German regulations, including RODO/GDPR, ePrivacy, and Google Merchant Center policies. Our entire process, from payment to privacy, is transparent and secure.

What payment methods are available at le.shoes?
You can pay via:

  • Bank transfer – Traditional wire transfer (prepayment) in PLN, EUR, or USD.
  • Cash on delivery – Pay in cash or by card directly to the courier upon delivery (where available).
  • Credit or Debit Card – Secure card payments (Visa, Mastercard, and others).
  • Przelewy24 – Popular online payment service for customers in Poland.
  • All payments are processed by secure, certified providers.

How does le.shoes manage cookies and user privacy?
We use Cookiebot v2, a certified consent management platform, to give you full control over your privacy. You choose which cookies to accept, and your consent is logged in accordance with GDPR, ePrivacy, and Google Consent Mode v2. You can update your choices at any time via the “Cookie Settings” link.

Is shipping really free?
Yes, shipping is always free within the European Union, regardless of order value.

How long does delivery take?
Orders are shipped the same or next business day, and delivery usually takes 2–4 business days.

Can I return products?
Yes! You have 14 days to return any item—new or gently used—for a full refund. We provide a prepaid return label, so returns are always free.

How do I file a complaint or request a refund?
Contact us at contact@le.shoes with your order details and a description of the issue. We handle all complaints within 14 days, offering replacement, repair, refund, or price reduction as appropriate.

How is my personal data protected?
Your data is processed only as needed for order fulfillment, support, or—with your consent—for marketing. We never sell your data. We use Cookiebot v2 and comply with all current privacy laws.

What are your customer service hours?
Monday to Friday, 8:00 AM – 4:00 PM (CET/CEST). Email us at contact@le.shoes or call +48 690 071 732.

How can I change my cookie preferences?
Click on the “Cookie Settings” link in the website footer at any time to update or withdraw your consent.